We are not currently offshoring but are looking to reduce our call center costs by 30-60% without compromising on customer experience.

If you have onshore contact center operations, 24/7 Customer’s integrated solution framework will help you reduce your cost between 30 and 60%.

Our Solution

At 24/7 Customer, we have developed highly innovative ways to offer businesses a multi-dimensional view into their contact landscape wherein the opportunities for call reduction/elimination are highly accurately delineated. We do this through a predictive service platform that leverages the following approach:

• Predict and deflect calls: Save $2 to $3 for every call that is deflected to email and/or chat
• Predict and avoid calls: Save $3 to $4 for every call that is avoided
• Predict and handle calls: Save $2 to $2.5 for every call handled at a multi-shore location

Save 30-60% on your onshore call center cost

How? Please write to contactus@247customer.com and we will demonstrate how these savings are possible.