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We do not want to offshore our call center operations, but are looking to reduce our call center costs by 20-30%
If you have onshore contact center operations and you are not keen to offshore your voice operations, 24/7 Customer's integrated solution framework will still help you to save anywhere between 20 and 30% on your current cost to serve. We do this by leveraging insightful predictive strategies to help you identify real opportunities to avoid calls and deflect others to lower cost channels like email and chat. While your business strategy not to offshore your voice operations remains intact, you will still enjoy significant savings with our deflection and avoidance strategies.
Our Solution
At 24/7 Customer, we have developed highly innovative ways to offer businesses a multi-dimensional view into their contact landscape wherein the opportunities for call reduction/elimination are highly accurately delineated. We do this through a predictive service platform that leverages the following approach:
- Predict and deflect calls: Save $2 to $3 for every call that is deflected to email and/or chat
- Predict and avoid calls: Save $3 to $4 for every call that is avoided
Save 20-30% without offshoring your voice operations
How? Please write to contactus@247customer.com and we will demonstrate how these savings are possible. |
