“SALESNext really enables the ‘magic moment,’ when we can be there with the customer when and where they have a question. The customer doesn’t have to search for answers or wait in a call queue. This is the beginning of how we will communicate with customers in the future. It combines the human element with the technology in a new, powerful way.”
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Senior Manager, Worldwide Call Centers, leading Provider of Digital Media and Web Development Software
“SALESNext combines our deep capability in predictive analytics along with advanced statistical modeling and sophisticated operations to help improve sales conversion by 15% or more.”
The science behind SALESNext
Businesses lose a significant volume of their sales due to poor targeting and interaction efficiencies. The science behind SALESNext involves addressing the lost opportunities by plugging leakages at every stage of the sales funnel. At the heart of our solution is a real-time decision modeling system that develops a ‘propensity to buy' score for every prospect. This enables a knowledge-driven intervention in real-time, resulting in high quality assistance to the right prospect, at the right point of need, with the right offer, with the right sales agent. This way, businesses are able to target and interact with their hottest prospects with the highest efficiency. The accuracy of prediction and quality of intervention decreases leakages and results in a guaranteed uplift in sales.
The solution involves a 3-point predictive framework as follows:
PREDICT: Develops a propensity to buy score for every prospect through a real-time scoring model
INTERVENE: Intervention at the right time, with the right agent, right offer and resource optimization
CONVERT: We take ownership for sales conversions
SALESNext can be deployed as a total solution including operations and technology or a stand-alone advanced solution, irrespective of the technology platform.
Email: enquiries@247customer.com with “SALESNext enquiry” in the subject line
